Mediation Skill Set

Welcome to Archer Insitute, where we offer the CHCSS00142 – Mediation Skill Set course designed to equip individuals with the essential skills and knowledge to excel in the field of mediation. This nationally recognized course provides a comprehensive understanding of conflict resolution principles, mediation techniques, legal frameworks, and ethical considerations. 



CHCMED004 Prepare for Mediation

CHCMED005 Facilitate Mediation

CHCMED006 Consolidate and Conclude Mediation



Upon successful completion of the course, receive a nationally recognized statement of attainment for CHCSS00142 – Mediation Skill Set.

Career Opportunities

Expand your career prospects by becoming a certified mediator qualified to work in various settings such as legal, community, workplace, and family mediation.

Enhanced Skills

Develop strong communication, conflict resolution, negotiation, and problem-solving skills essential for effective mediation practice.

Professional Development

Stay updated with industry best practices, legal requirements, and ethical standards to uphold professional excellence.


Connect with fellow learners, industry experts, and mediation practitioners, building a supportive network for ongoing learning and collaboration.

Course Modules

  • Module 1

    Understanding Conflict

    • Explore the nature of conflict, its causes, and dynamics. 
    • Learn to analyze and assess conflict situations to determine appropriate intervention strategies. 
  • Module 2

    Communication and Active Listening

    • Develop effective communication skills essential for facilitating productive dialogue between conflicting parties. 
    • Master the art of active listening to understand perspectives, emotions, and underlying interests.
  • Module 3

    Mediation Techniques and Strategies

    • Acquire proven mediation techniques for managing emotions, de-escalating conflicts, and fostering cooperation. 
    • Learn strategies for generating options, facilitating negotiations, and reaching mutually acceptable agreements. 
  • Module 4

    Legal and Ethical Considerations

    • Understand the legal and ethical frameworks governing mediation practice. 
    • Explore confidentiality, impartiality, neutrality, and other ethical principles essential for ethical mediation. 
  • Module 5

    Practical Application and Role-Playing

    • Engage in hands-on simulations and role-plays to apply mediation principles in real-world scenarios. 
    • Receive feedback and guidance from experienced instructors to enhance your mediation skills. 

Who Should Enroll

The CHCSS00142 – Mediation Skill Set course is suitable for: 

  • Professionals in legal, human resources, counseling, social work, and related fields.

  • Business leaders, managers, supervisors, and team members involved in conflict resolution. 

  • Individuals interested in pursuing a career as a certified mediator or enhancing their existing mediation skills. 

Join us and embark on a rewarding journey to master mediation skills, transform conflicts, and promote positive resolutions. For course details, schedules, and enrollment, contact us 1800 069 273.